Review from Mrs Angry (6695 views)
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| Review of: Debt Free Direct |
| Review date: 01 July 2008 |
| Insolvency Practitioner who handled case: Not Known |
| I proceeded as far along as: Failed IVA |
| The solution I opted for in the end: Still trying to resolve debt problems |
| Speed of response |
| No of days to make a decision after I spoke to IVA company: 1 days |
| Weeks to IVA proposal after decision made: 8 weeks |
| Weeks to IVA accepted/rejected after decision made: 8 weeks |
| IVA Company Ratings | |
| Their debt solutions expertise: | 1 out of 10 |
| Their customer service: | 1 out of 10 |
| Their speed of response: | 1 out of 10 |
| Overall Company Rating: | 1 out of 10 |
| Insolvency Practitioner Ratings | |
| The quality of IVA proposal: | 1 out of 10 |
| Overall Insolvency Practitioner Rating: | 1 out of 10 |
| My circumstances: |
| I am married and we had joint debt of £40k after my illness prevented me from working. <br> <br> IVA.com reports: Debt Free Direct has contacted this individual via Iva.com to discuss their comments. Debt Free Direct have advised that they have made significant improvements to their customer service to ensure that their clients receive the highest level of service. More recent customer reviews of their service can be found on their website www.debtfreedirect.co.uk/reviews/. <br> <br> |
| My interaction with the company: |
| Gosh where do I start? We were sold an IVA without being told about any other solutions, we were never told about their fees until months later, they have failed to respond to contribution related problems in the 2 years we had the IVA, their customer service is disgusting and our IP lied and threatened us. |
| Why I gave the ratings I did: |
| They are liars, bullies and there service is beyond rubbish. They have no respect for their customers. |
| One thing they did - which really impressed me: |
| ABSOLUTELY NOTHING |
| One thing they did - which I felt could be improved: |
| EVERYTHING |
| Other points |
| We failed our IVA because after 2 years we were getting no where. We disputed their requested monthly contribution before the filed our IVA and for 2 years we barely ate or slept because of their lack of management and customer service. We are dealing with our creditors ourselves. <br> <br> |
Community Comments of this review
| Quality? | Genuine? | Date |
| 3 out of 5 | 3 out of 5 | 07 March 2013 |
| Comment: After having been with them for more than 5 years I waited a long time to be issued with my certificate but I got no call or written information from them. I then spoke to someone on the phone finally , only to be told I still had another year to pay because I had missed an instalment for one month!! I argued with the very rude lady on the phone that she didnt have the right information then she said she would put me thr | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 06 September 2012 |
| Comment: similar problem with dfd,failed iva after loosing job,after paying in for a couple of years only dfd made money most of what i had payed in.now constant phone call & letters from debt,collectors now on pension so no chance of paying? | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 07 June 2012 |
| Quality? | Genuine? | Date |
| 3 out of 5 | 5 out of 5 | 30 June 2011 |
| Comment: I used these people too they are cowboys I lost £7,000 to them we had joint debts of £11,000 were never offered any alternative to an IVA and never should have been placed on one I the first place. They do not care about the lives of the people they affect they took the whole lot as fees and no money was ever paid to our creditors even racking up £1.50 per sheet of A4 paper used throughout the case so they could claim the final £2,000 balance. I | ||
| Quality? | Genuine? | Date |
| 4 out of 5 | 5 out of 5 | 08 March 2011 |
| Comment: I used these cowboys and was so sick of them a family member lent me money to get rid of them. I am in the process of making a formal complaint. It took them four months to accept my final offer then took them over three months to issue the completion certificate. Avoid at all costs. | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 16 November 2010 |
| Comment: I use DFD and find their customer service shocking. Their staff make accusations that are not true. Accusing me of failing to review my case in the previous year which is an absolute outrage ! I HATE using this company but unfortunately there is no way to get away from them. | ||
| Quality? | Genuine? | Date |
| 3 out of 5 | 3 out of 5 | 10 October 2009 |
| Comment: I am employed by Debt Free Direct, and am sorry you have had a bad experience with your IVA. We have now set up a new dedicated Customer Care Team so every client has a point of contact, and any queries during their IVA are answered promptly, professionally, effectively and with empathy. We also ensure we mention our fees in detail via telephone as well as in writing before the IVA is set up. | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 08 April 2009 |
| Comment: As usual Debt Free Direct at their best. | ||
| Quality? | Genuine? | Date |
| 4 out of 5 | 4 out of 5 | 25 March 2009 |
| Comment: thank you | ||
| Quality? | Genuine? | Date |
| 1 out of 5 | 1 out of 5 | 11 February 2009 |
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 05 January 2009 |
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 17 November 2008 |
| Comment: An IVA company will work for the creditors, not the debtor as, for as long as the creditor is happy, the IVA will go ahead and the iva company will get the fees. If you want genuine advice, go to a charity (and check your charity out - DFD run a not for profit debt advice charity using DFD's systems)CCCS are good and there's always CAB | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 09 November 2008 |
| Comment: cry from the heart | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 18 September 2008 |
| Quality? | Genuine? | Date |
| 1 out of 5 | 2 out of 5 | 16 September 2008 |
| Quality? | Genuine? | Date |
| 1 out of 5 | 2 out of 5 | 24 July 2008 |
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 18 July 2008 |
| Comment: Debt free direct should be exposed in the media just to help people from getting into their clutches, they do not care about people, and certainly do not give the service expected from a decent company. They do not get back to you when you call them no matter how worrying it is for you. | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 02 July 2008 |
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Reviewer quotes
- Debt Free Direct
|
they made me feel like i was the only one in this stiation and put all my worries to rest
Review from martin , 23-Aug-2010 |
|
They also offered to get my gas & electric cheaper than i am paying to help me.
Review from Blade, 27-Jun-2010 |
|
Did not judge me for getting myself into the situation I had.
Review from Ian Briggs, 31-Jul-2010 |
|
they kept in touch and were freely available!!
Review from Paul C, 25-Jun-2010 |
|
The person I am in tuch with now is helpfull and has given a phone No that I can reach her on, and n...
Review from jr calver, 22-Mar-2007 |
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