Review from Rebecca (1375 views)

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Review of: Debtmatters
Review date: 15 March 2008
Insolvency Practitioner who handled case: Gerard Racliffe
I proceeded as far along as: Failed IVA
The solution I opted for in the end: Still trying to resolve debt problems
 
Speed of response
No of days to make a decision after I spoke to IVA company: 21 days
Weeks to IVA proposal after decision made: 7 weeks
Weeks to IVA accepted/rejected after decision made: 5 weeks
 
IVA Company Ratings
Their debt solutions expertise: 1 out of 10
Their customer service: 1 out of 10
Their speed of response: 1 out of 10
Overall Company Rating: 1 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 1 out of 10
Overall Insolvency Practitioner Rating: 1 out of 10
 
My circumstances:
i am a community carer in lincoln and have had £17.500 of debt since 2005 and Debt matters have made the whole situation worse. i think they should be closed down!!!
My interaction with the company:
Great at first so i thought but then i was willing to do anything to get rid of my debt and they knew it and took advantage.
Why I gave the ratings I did:
i rated them one out of ten because my solcitior has got a head ache from them!!
One thing they did - which really impressed me:
took advanage without me realising it for 12months
One thing they did - which I felt could be improved:
All of it! 
Other points
Im still in debt and have learnt to only spend what you have!

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Reviewer quotes

  • Debtmatters
Fast response
Review from Tom, 04-Jan-2007
nothing, I am still waiting
Review from stringer, 11-Oct-2007
Talked me through every step making sure i understood but not in a patronising way.
Review from AJC, 30-Nov-2007
how they got away with it
Review from t10, 08-Jan-2011
Everything, including offering me someone to come to my home and talk to me.
Review from LuckyScot, 13-May-2007

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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