Review from Annie (1524 views)
| < Prev | > Next |
| Review of: Debt Free Direct |
| Review date: 26 November 2007 |
| Insolvency Practitioner who handled case: Not Known |
| I proceeded as far along as: Accepted IVA |
| The solution I opted for in the end: IVA |
| Speed of response |
| No of days to make a decision after I spoke to IVA company: 7 days |
| Weeks to IVA proposal after decision made: 6 weeks |
| Weeks to IVA accepted/rejected after decision made: 12 weeks |
| IVA Company Ratings | |
| Their debt solutions expertise: | 2 out of 10 |
| Their customer service: | 1 out of 10 |
| Their speed of response: | 2 out of 10 |
| Overall Company Rating: | 1 out of 10 |
| Insolvency Practitioner Ratings | |
| The quality of IVA proposal: | 1 out of 10 |
| Overall Insolvency Practitioner Rating: | 1 out of 10 |
| My circumstances: |
| single parent living in council accomodation owing approx 29k. i have no assets and have since discovered Bankrupcy would have been a better option, not the IVA they sold me.<br> <br> IVA.com reports: Debt Free Direct has contacted this individual via Iva.com to discuss their comments. Debt Free Direct have advised that they have made significant improvements to their customer service to ensure that their clients receive the highest level of service. More recent customer reviews of their service can be found on their website www.debtfreedirect.co.uk/reviews/. <br> <br> |
| My interaction with the company: |
| DFD where very good when I first spoke with them, but their customer service went downhill dramaically once my IVA had gone through. On one occassion I experienced difficulty with my payments, and was offered no assistance or understanding, but was called at work and threatened with my IVA failing and being refered to collections debt if I didnt pay up immedietly- nice!!!! |
| Why I gave the ratings I did: |
| The staff are pretty clueless on insolvency, they all give conflicting advice. When I originally calculated my budget I estimated I could afford £200 per month, they insisted I payed £250 or my IVA would be rejected. They really do seem to be only interested in selling IVAs even if its not in the clients best interest, I was never fully explained how Bankrupcy worked. The fees are not made clear until the final stage when you receive your proposal, and they are very high, over £5,000 in my case |
| One thing they did - which really impressed me: |
| Nothing! |
| One thing they did - which I felt could be improved: |
| They should remember that they are speaking to their clients, who are in fact paying a lot of money for their service, a bit of respect and customer service woudl go a long way, not to mention some staff training. |
| Other points |
| I will continue with my IVA I do however wish I had taken independent advice before entering into this or making any<br> decision. <br> <br> |
Community Comments of this review
| Quality? | Genuine? | Date |
| 4 out of 5 | 4 out of 5 | 10 October 2009 |
| Comment: I am employed by Debt Free Direct, and am sorry you have had a bad experience with your IVA. Since this review was posted, we have now set up a dedicated Customer Care Team so every client has a point of contact, and any queries during their IVA are answered promptly and effectively. We also ensure we mention our fees in detail via telephone as well as in writing before the IVA is set up. | ||
| Quality? | Genuine? | Date |
| 2 out of 5 | 2 out of 5 | 11 February 2009 |
| Quality? | Genuine? | Date |
| 3 out of 5 | 3 out of 5 | 18 January 2008 |
Rate this review
Attention IVA community: Please help us police the quality of the reviews being posted:
Submit a review
IVA.com urgently need your IVA and IP reviews so that we can provide a more accurate representatation of who is doing a good job and who needs to improve. Your reviews will help other people in your situation find the best IVA Firm or IP to talk to. IVA.com will send prizes of gift vouchers to the authors of the best reviews.
We are looking for 3 types of reviews:
- Free advice/consultation from an IVA Firm
Was it impartial? Did they have clear expertise?
- IVA proposals
Was it successful? Were you happy with the service?
- IVAs in progress
How are they handling your case? Is the IVA progressing ok?
Click here to submit a Review
Reviewer quotes
- Debt Free Direct
|
THEY JUST MADE THINGS SO SIMPLE, THEY DID ALL THE WORK, ALL I DID WAS PROVIDE THE NUMBERS. THE FRIE...
Review from PENO, 27-Jun-2010 |
|
The completion time was very quick
Review from Lyndsey, 03-Jul-2010 |
|
they rang me all the time to keep me updated and to reassure me
Review from Skin56, 03-Jan-2008 |
|
I can talk to them anytime and they are alwasys helpful
Review from DianaRegina Rogers, 12-Jul-2010 |
|
Did not judge me for getting myself into the situation I had.
Review from Ian Briggs, 31-Jul-2010 |
Search for IP/IVA Firm
Last 10 Reviews
- Name
- Rating
- Age
- 5 Little Steps
- 10
- Today
- simon
- 10
- 5 days
- mimmie
- 10
- 5 days
- Katie
- 9
- 6 days
- cyril cunningham
- 10
- 7 days
- KH72
- 10
- 7 days
- Stephen
- 10
- 8 days
- Fletch
- 9
- 13 days
- Kerri S
- 9
- 13 days
- Missy M
- 10
- 14 days
See all 5785 reviews
Best Reviews
- Rating
- Author
- Gold
- AUR
- Gold
- Graham Hodgson
- Gold
- Jay
- Gold
- A Thomas
- Gold
- John F
- Gold
- Paul
- Gold
- PDD
- Gold
- andrewgoodman121
Popular Reviews
- Views
- Author
- 208857
- keyboard61
- 18612
- Kat19
- 18107
- scooby
- 15936
- PDD
- 15903
- Dominic
- 15139
- Julian Eccles
- 14753
- tawny
- 14194
- neverending
- 14051
- Simon127
- 13795
- AUR
Insolvency Advice Articles
Click on one of the headings below to read a range of articles on insolvency: