Review from Mrs Jeff (449 views)

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Review of: Harrington Brooks
Review date: 13 December 2012
Insolvency Practitioner who handled case: David Rankin
I proceeded as far along as: Free Advice
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 1 weeks
Weeks to IVA accepted/rejected after decision made: 3 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 9 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 9 out of 10
Overall Insolvency Practitioner Rating: 9 out of 10
 
My circumstances:
i am a shop assistant living in portsmouth with 28k of debt
My interaction with the company:
i was previously on a debt management plan with harrington brooks when they called to see if i wanted to apply for an IVA
Why I gave the ratings I did:
i rated them highly as they have all been fantastic everything was well explained and they put me totaly at ease as. Nothing was to much trouble for any of the staff and there was always someone available at the end of the phone if i had any questions
One thing they did - which really impressed me:
Everything excellent
One thing they did - which I felt could be improved:
Nothing 
Other points
i have learned quite a lot going through the IVA process and will not get in to this situation ever again i am paying back 7k over 5 years with the rest of my debt written off. i can now get on with life without being worried sick about mu debts.

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Reviewer quotes

  • Harrington Brooks
everything very speedy response
Review from Dee, 18-Dec-2012
Kept me informed
Review from Alan, 16-Feb-2012
Communication
Review from Mr D & C M, 04-Apr-2012
the whole process, the courier service was the best.
Review from Mel, 18-Jul-2012
they impressed me as they kept in daily contacted and answered all our questions.
Review from J & M O, 18-Apr-2012

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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