Review from lisa (2684 views)

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Review of: Freeman Jones
Review date: 09 October 2012
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: Bankruptcy
 
Speed of response
No of days to make a decision after I spoke to IVA company: 7 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 4 weeks
 
IVA Company Ratings
Their debt solutions expertise: 1 out of 10
Their customer service: 2 out of 10
Their speed of response: 5 out of 10
Overall Company Rating: 1 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 1 out of 10
Overall Insolvency Practitioner Rating: 1 out of 10
 
My circumstances:
my self and my husband has £28k debt between us, i have 3 children and rent a house,i am not working at the moment and my husband is self employed, we have no equity
My interaction with the company:
i have 28k of debt between myself and my husband, these people assured me that after being on debt management for 2 years that an IVA would be the answer paying only £140 a month because my husband was self employed but after 9 months of paying in they want nearly £400 of us because we have to claim housing benefit and now in their eyes were better off! but if we had money we would be able to pay our rent!!!!now were worse off cause my husband isnt working at the moment being self employed but they dont care as long as theyre getting a big fat fee!!! oh and i just found out they should have offered me voluntry bankrupcy and we would have been debt free by now,i feel conned and let down and urge you all to go to the CAB office for free advice,genuine advice!
Why I gave the ratings I did:
baecause they were all nice and sucked me in then our life wasnt stress free anymore it was ruined and now we re back to square one and worse of financially then we were when we first took it out
One thing they did - which really impressed me:
ability to suck people in
One thing they did - which I felt could be improved:
straightforwardness 
Other points
i am now in the process of voluntry bankrupcy and hopefully we will be debt free after we pay the fees which i might add are monthly payments which freeman jones said we had to pay upfront and obviously we didnt have it to do it so thanks to them it wasnt a option

Community Comments of this review

Quality? Genuine? Date
3 out of 5 3 out of 5 20 February 2013
Comment: trust me freeman jones are the biggest waste of space company.
 
Quality? Genuine? Date
5 out of 5 5 out of 5 06 November 2012
Comment: YET ANOTHER POOR EXAMPLE OF FREEMAN JONES
 
Quality? Genuine? Date
3 out of 5 3 out of 5 19 October 2012
Quality? Genuine? Date
3 out of 5 3 out of 5 16 October 2012
Comment: FJ;I’m sorry you feel let down. It’s important your IVA is sustainable and if any change can be verified I see no reason why we can’t review your payment(subject to creditor approval).We act and advise in the best interest of our clients.It’s important to ensure you have considered all options before making a decision if you’re some way into your IVA .It’s not to say we always get it right,if we can help ask for Steven Grogan. SJ
 

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Reviewer quotes

  • Freeman Jones
Always someone available to answer queries.
Review from julie.je, 15-Mar-2011
Nothing they are in for themselfs like all the iva companys.
Review from MAISIE, 08-Jun-2011
They treated me with respect and were never patronising.
Review from Su, 23-Sep-2012
My first relationship manager was good and explained most things in a way we could understand. But h...
Review from MRS 12, 03-May-2013
Always someone to contact with a direct number and if they were not there then they always rang back...
Review from Aguise, 20-Jun-2007

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Last 5 comments(for Reviews)

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  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff
  • Thank you for this detailed review. I am also a teacher and have also found myself in a position wh...
  • I can totally relate and agree with you on this. They will take far to much than you can afford and ...

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