Review from Pip24 (2406 views)
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|Review of: Freeman Jones|
|Review date: 09 July 2012|
|Insolvency Practitioner who handled case: Not Known|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 4 days|
|Weeks to IVA proposal after decision made: 2 weeks|
|Weeks to IVA accepted/rejected after decision made: 6 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||1 out of 10|
|Their customer service:||3 out of 10|
|Their speed of response:||1 out of 10|
|Overall Company Rating:||1 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||1 out of 10|
|Overall Insolvency Practitioner Rating:||1 out of 10|
|I am self employed & my husband is the major wage earner. We have 2 children and debts of approx Â£24,000 back in January 2011. Our payments were more than our outgoings and were struggling. We thought the IVA would be the correct solution to our situation. We were getting credit to pay off credit, but it got out of hand when I went self employed.|
|My interaction with the company:|
|We were initially happy with their help & although my earnings were very little, it seemed the only option available to us. We didnt want to got for bankruptcy, but wanted to pay off our debts properly.<br> <br> 18 months later & are extremely unhappy with Freeman Jones. The 6 monthly expenditure sheets are not practical for our situation as our outgoings and earnings vary from month to month. Despite numerous explanations to Freeman Jones about this, our problems are ignored. We are paying more monthly for our IVA that we can afford and now we feel we have been missold an IVA. A debt management plan would have been more logical for our situation, but no one is willing to help us at Freeman Jones|
|Why I gave the ratings I did:|
|I rated them 1 out of 10 as we are extremely unhappy with the way we have been treated from Freeman Jones. Lack of call backs (they promise) and no interest when we explain we have no money to feed and clothe our family - Make sure you research more before chosing an IVA. I wish we had|
|One thing they did - which really impressed me:|
|One thing they did - which I felt could be improved:|
|We are 18 months into our IVA and regretting the day we signed up. We struggle to pay for food and clothing for our kids and receive no support from Freeman Jones at all.<br> <br> By the end of our 5 years, we will have paid off Â£20,000 of the the Â£24,000 debt, which means we have just saved paying the interest. Definitely not worth the sleepless nights and stress from the IVA. We feel we were mis sold our IVA plan as we were in a "vulnerable" state when we looked at alternatives. Make sure you check all avenues before entering into an IVA - Its been the worst decision of our lives|
Community Comments of this review
|3 out of 5||3 out of 5||12 April 2013|
|Comment: been with Freeman Jones for 4 years it all sounds good to begin with but they are not to be trusted and are rude ,unhelpful and do care|
|3 out of 5||3 out of 5||20 February 2013|
|Comment: I had the same problem too . I took out IvA with freeman jones in feb 2008 my IvA should end 2013 feb . I received a letter after complaint only to tell me am in arrears over 5,000 and to continue for another 17 month. Yes! I could provide letter. It the worst thing I have ever don't in my life.|
|5 out of 5||4 out of 5||18 August 2012|
|5 out of 5||5 out of 5||08 August 2012|
|Comment: these coments mirror my dealings with freeman jones|
|3 out of 5||3 out of 5||10 July 2012|
|Comment: FJ: Provider Response: Dear Pip24, I am sorry to hear we haven’t provided the support you need to help you with your IVA. For an IVA to succeed it must be affordable and an IVA should be flexible enough to deal with income levels that vary. We’d like to have the opportunity to put this right for you so please do get in touch with us via Steve.Hewitt@Freemanjones.com so we can try and get things back on track. Thank you. SH|
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- Freeman Jones
Just being supportive, encouragaing and getting us to this point.
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Made me feel as though i wasnt the only person in the world with debt. I felt so relieved after call...
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The orginal help and shown understanding at the beginnins of the contract to falsely show that they ...
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Always someone available to answer queries.
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I felt isolated that it was only me with the dept problem once speaking to them they were so sympath...
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