Review from barry (2499 views)

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Review of: Freeman Jones
Review date: 18 April 2012
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 10 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 1 out of 10
Their customer service: 1 out of 10
Their speed of response: 1 out of 10
Overall Company Rating: 1 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 1 out of 10
Overall Insolvency Practitioner Rating: 1 out of 10
 
My circumstances:
The more they get off you the better for them we initially started the iva paying 400 pound a month but for long periods have been paying <br> over 700 pound a month then to get to the last payment and now they want another 1500 pound - oh and the dont do this at the start they are very sneaky - I wouldnt trust them one bit<br>
My interaction with the company:
Why I gave the ratings I did:
They are in this to get as much out of this as they can the more they get from you the more they keep themselves <br>
One thing they did - which really impressed me:
Nothing at all
One thing they did - which I felt could be improved:
They need to consider your circumstances more  
Other points
We are just trying to sort out the 1500 quid they now want now that the five years is up

Community Comments of this review

Quality? Genuine? Date
5 out of 5 5 out of 5 23 January 2013
Comment: Agree 100% they sting you in the end.... If you can find another way out of your debt do it, just not with freeman jones
 
Quality? Genuine? Date
3 out of 5 3 out of 5 24 April 2012
Comment: Comment: FJ: Provider Response: Hi Barry, I am sorry you feel Freeman Jones has let you down. Without knowing your case there could be a number of reasons why you may have to make extra payments at the end of the IVA. These include increased earnings, equity, payment breaks or overtime earned, to name a few. Apologies if our communication has not been as good as it should be. Please feel free to contact us to discuss this further and help you to conclude your IVA.
 

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Reviewer quotes

  • Freeman Jones
Just being supportive, encouragaing and getting us to this point.
Review from aguise, 15-Nov-2011
Handling of the Creditors meeting.
Review from Martin , 25-Jun-2009
they were never condescending, always very nice, took all the stress away!
Review from sallysimpson, 09-Sep-2011
They treated me with respect and were never patronising.
Review from Su, 23-Sep-2012
The orginal help and shown understanding at the beginnins of the contract to falsely show that they ...
Review from Samantha Peel, 01-Aug-2012

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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