Review from V Christie (391 views)
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| Review of: Harrington Brooks |
| Review date: 28 September 2011 |
| Insolvency Practitioner who handled case: David Rankin |
| I proceeded as far along as: Accepted IVA |
| The solution I opted for in the end: IVA |
| Speed of response |
| No of days to make a decision after I spoke to IVA company: 4 days |
| Weeks to IVA proposal after decision made: 2 weeks |
| Weeks to IVA accepted/rejected after decision made: 3 weeks |
| IVA Company Ratings | |
| Their debt solutions expertise: | 9 out of 10 |
| Their customer service: | 9 out of 10 |
| Their speed of response: | 9 out of 10 |
| Overall Company Rating: | 9 out of 10 |
| Insolvency Practitioner Ratings | |
| The quality of IVA proposal: | 8 out of 10 |
| Overall Insolvency Practitioner Rating: | 9 out of 10 |
| My circumstances: |
| My husband and I had accumulated several thousands of pounds of debt on loans and credit cards and living in rented property we had no equity to fall back on |
| My interaction with the company: |
| Initially we had signed up to a debt management programme but H.B called us after a few months because they felt an IVA would be the most appropriate solution for us. They were extremely helpful throughout the process until we were accepted and have remained so. |
| Why I gave the ratings I did: |
| Being in this situation is extremely daunting but we are almost 4 years through a 6 year IVA and there is a light at the end of the tunnel. They have continued to be supportive and are very approachable. |
| One thing they did - which really impressed me: |
| Our daughter is coming over from Australia at Christmas and I asked if we could take a payment break in December to help us to give her a memorable time. The request was granted within 3 days, for which we are so grateful. |
| One thing they did - which I felt could be improved: |
| Other points |
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Reviewer quotes
- Harrington Brooks
|
Taking away the stress from us and is a relief.
Review from M & G_Ma, 20-Jun-2012 |
|
There friendly attitude to me was really great. Very helpful. Just what I was looking for
Review from S C, 15-Mar-2012 |
|
Customer service very impressive, understanding and knowledgeable.
Review from jackson253, 21-Jan-2013 |
|
I was always given direct dial numbers for the people dealing with each aspect of my IVA - no being ...
Review from Angela, 29-Sep-2011 |
|
made me feel at ease
Review from Mr T, 05-Jul-2011 |
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