Review from stargazer (530 views)

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Review of: Tudor Kirk Insolvency
Review date: 14 September 2011
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 10 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 9 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
i had a 21k loan that i paid back using proceeds from the sale of a house, the payment didnt go through, bank didnt inform me, money paid into former joint account now belonging to ex-partner who spent the money, i found out when he died leaving me liable to repay the debt in its entirety, i have no equity in my current house
My interaction with the company:
After speaking to an agent on the phone, an appointment was made for a Representative to call, he explained everything in full, filled out all the forms, took copies of all required documentation, i received a call from them a couple of days later to say they were excepting the proposal and to let me know they were arranging a meeting with my creditors, they called me immediately following the meeting to inform me that the creditors had accepted the proposal
Why I gave the ratings I did:
i rated them 10 out of 10 because i can find no fault with their service, they acted quickly, got it sorted out as soon as possible, they did all the work, they keep in touch with me to ensure that i am not receiving any letters or phone calls from my creditors
One thing they did - which really impressed me:
i had trouble opening a bank account due to the debt, my wages were paid into my old account the day after the proposal was accepted but my account had already been frozen, i rang Tudor Kirk and they got in touch with the bank and got my money back for me the same day
One thing they did - which I felt could be improved:
 
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Reviewer quotes

  • Tudor Kirk Insolvency
Knowing there is an end once the IVA is completed.
Review from S&LW, 10-Sep-2012
The face to face meeting they provided with me as I felt rather than reading lots of paperwork, havi...
Review from AndrewDS, 25-Sep-2012
The initial contact was very good. I was given clear information on what to the scheme is and, thing...
Review from ben, 07-Dec-2010
The overall experience was very good for us.
Review from Spencer, 14-Nov-2012
Communication
Review from MasoIS, 03-Apr-2012

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