Review from Simon (1818 views)
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|Review of: Debtmatters|
|Review date: 05 January 2007|
|Insolvency Practitioner who handled case: Mark Prideaux|
|I proceeded as far along as: Failed IVA|
|The solution I opted for in the end: Debt Management Plan|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 2 days|
|Weeks to IVA proposal after decision made: 3 weeks|
|Weeks to IVA accepted/rejected after decision made: 6 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||7 out of 10|
|Their customer service:||8 out of 10|
|Their speed of response:||8 out of 10|
|Overall Company Rating:||8 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||7 out of 10|
|Overall Insolvency Practitioner Rating:||6 out of 10|
|fully employed on 23k per year living with parents .. 55k of outstanding debt .. failed IVA due to 2 creditors voting no|
|My interaction with the company:|
|very helpful when speaking to them on the phone .. however, despite sending upto date statements a number of errors appeared in proposal despite me advising the company of the correct details|
|Why I gave the ratings I did:|
|very good customer service and a quick response .. however, no aftercare and only interested in the number of IVA proposals they are submitting on a monthly basis .. it seems it is a numbers game to the larger IVA companies and attention to details is not what it should be|
|One thing they did - which really impressed me:|
|One thing they did - which I felt could be improved:|
|attention to detail|
|now setting up a DMP via CCCS<br> IVA failed with a 43p offer in the £ (607 payment per month)...a third of the total monies paid into the IVA would have gone to the IP - the main creditor EGG voted no as they wanted me to enter into a informal agreement direct with them without a fee-charging third party|
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Always calling when you think they should.
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Going to court to act on my behalf and when i was made redundant suspended my next 2 payments.
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Listened to me when I needed draft documentation by email.
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One part of the application process that really impressed me was the fact that all letters sent to m...
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