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Review of: IVA Advice Company
Review date: 18 June 2007
Insolvency Practitioner who handled case: Melanie R Giles
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 1 weeks
Weeks to IVA accepted/rejected after decision made: 4 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
Software Developer based in West Midlands, I had 46k of debt and a property with 6k equity.
My interaction with the company:
Initially contacted another company, however, it took a long time for a drafter to become available so switched to IVA Advice Beaureu after looking at forum on iva.co.uk. The turnaround was very fast indeed. I found them extremely friendly and helpful. Melanie is very knowledgeable and knows her subject to the best anyone in the marketplace could.
Why I gave the ratings I did:
I rated them 10 for everything, because I had no problems from day one. Everything was processed exteremly fast, communication was kept during the whole process and staff was friendly and easy to speak to.
One thing they did - which really impressed me:
Quickness
One thing they did - which I felt could be improved:
Online case tracking (only because im a software developer by trade!) 
Other points
HSBC, MBNA, and Egg all voted in favour (hsbc was biggest)<br> Nationwide Credit Card, Nationwide FlexAccount and Northern Rock did not vote.<br> Dividend was 47p.<br>

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Reviewer quotes

  • IVA Advice Company
They worked very hard at getting the monthly budget planner just right, in making sure that we had e...
Review from DJH, 30-Jul-2009
Complete confidentiality
Review from Lizzy, 21-Jul-2007
They responded my emails almost instantly.
Review from london35, 14-Feb-2008
gareths telephone and email communication have been excellent - sometimes receiving a response back ...
Review from rcar, 05-Mar-2010
They did not judge us they helped us.
Review from CJ & D, 06-Oct-2010

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
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    A useful site that is free to use and full of useful... - by , 01/03/2008
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