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Review of: Varden Nuttall
Review date: 11 May 2011
Insolvency Practitioner who handled case: Annette Reeve
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 4 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 9 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 9 out of 10
Overall Insolvency Practitioner Rating: 9 out of 10
 
My circumstances:
Im currently unemployed due to long term illness and was on a debt management plan that was going nowhere
My interaction with the company:
Why I gave the ratings I did:
The reason I have given the scores I have is because the level of customer service i have received from Graeme, Tina and Chloe has been brilliant and I cant fault any of them, Tina especially made me feel really at ease with everything.
One thing they did - which really impressed me:
I really didnt think the IVA would get accepted due to a similar proposal being rejected in 2006, when i got the call to advise that it had been accepted it was a weight off my mind.
One thing they did - which I felt could be improved:
Nothing as its all been great 
Other points

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Reviewer quotes

  • Varden Nuttall
They regularly rang me with progress updates. I was treated as an individual and not a case or a num...
Review from Wendy Brown, 15-Nov-2011
Explaned every thing very well , good comuncation , IVA no payed very happy
Review from Paul, 04-Mar-2011
keeping in touch and communicating to a very high standard.
Review from John and Amanda Knox, 21-Mar-2011
Kept in touch through the whole situation.
Review from mr alan, 06-Oct-2010
Listened
Review from Judith Prakash, 26-Jan-2011

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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