Review from mark carter (671 views)

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Review of: Varden Nuttall
Review date: 16 March 2011
Insolvency Practitioner who handled case: Michael Howorth
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 7 days
Weeks to IVA proposal after decision made: 1 weeks
Weeks to IVA accepted/rejected after decision made: 8 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 9 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 9 out of 10
Overall Insolvency Practitioner Rating: 9 out of 10
 
My circumstances:
i was a field manager for a debt recovery firm in charge of all south of england with employed and self employed staff and due to stress and possible small stroke,i changed my career to work for a local council,but the change in my salary meant struggling to pay my mortgage and credit cards.then changes in council meant cut backs so i was put as casual and things got worse.my debts kept going up and ended owing 90k-100 k with small equity.
My interaction with the company:
i contacted a debt management company and things went from their who contacted me and we went through all the options that could suit my requirements and as i wanted topay back some of the money i owed an iva suited me best.
Why I gave the ratings I did:
9 out of ten as they were always a phonecall away and advised the best way to deal with creditors and letters.
One thing they did - which really impressed me:
quick ness in dealing with my case and explaining how things worked with the iva, and didnt harass me about doing the iva as it was my choice right up to the last minute being approved.
One thing they did - which I felt could be improved:
 
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Reviewer quotes

  • Varden Nuttall
Didnt make me feel in any way like an idiot or failure. I felt someone was totally on my side with ...
Review from 16184, 19-May-2011
The regular phone calls to ask if everything is fine
Review from 13016 , 16-Mar-2011
The quick helpfull service
Review from nikki, 02-Aug-2011
Everything they did for me, giving me a chance to get out of a very dark hole.
Review from Giles, 29-Sep-2010
Everything! The whole process impressed me as I was expecting it to be stressful and it was far from...
Review from kazzaandco, 11-Apr-2011

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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