IVA.com: IVA Review: Emma on Debt Free Direct (226 views)

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Review from Emma (226 views):

Review of: Debt Free Direct

IVA Company: Debt Free Direct

Insolvency Practitioner who handled case: Not Known

I proceeded as far along as: Free Advice

The solution I opted for in the end: IVA

Speed of response

No of days to make a decision after I spoke to IVA company: 4 days

Weeks to IVA proposal after decision made: 2 weeks

Weeks to IVA accepted/rejected after decision made: 6 weeks


IVA Company Ratings
Their debt solutions expertise:	6 out of 10
Their customer service:	2 out of 10
Their speed of response:	1 out of 10
Overall Company Rating:	2 out of 10

Insolvency Practitioner Ratings
The quality of IVA proposal:	4 out of 10
Overall Insolvency Practitioner Rating:	2 out of 10

My circumstances:

£44k in debt

My interaction with the company:

When they took the case, all was good

Why I gave the ratings I did:

I am stunned they had the cheek to ask me to do this survery. Every query this past 12 months has been ignored - no support at all

One thing they did - which really impressed me:

Took the case

One thing they did - which I felt could be improved:

ignored my queries - why?

Community Ratings of this review:

Quality?	Genuine?	Date
5 out of 5	5 out of 5	26 July 2010
Comment: Dear Emma We are sorry that you have not experienced the level of customer service you would expect. If you would like to email us with your queries, we can ensure it gets treated as a priority. Thanks. Debt Free Direct

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