Review from happyatlast (716 views)

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Review of: IVA Advice Company
Review date: 30 June 2010
Insolvency Practitioner who handled case: Melanie Giles
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 6 weeks
Weeks to IVA accepted/rejected after decision made: 8 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
Im a consultant with £40k debt, renting with my partner and one child
My interaction with the company:
I found them through the iva.co.uk forum and made a call to them. the lady was very nice and went through everything with me. After it was confirmed IVa was my best option I then had a Case Manager allocated to me who looked after me and getting all my paperwork together. I met Melanie to go over my proposal and it seems within a couple of weeks my creditors meeting had happened and my IVA was accepted.
Why I gave the ratings I did:
Everything they did was excellent - even being patient with me as I knew I was being a pain at times!
One thing they did - which really impressed me:
Someone always seemed to be available and know who I was.
One thing they did - which I felt could be improved:
Nothing 
Other points
I will never touch credit again and my little boy will definitely be taught how to look after his pennies.

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Reviewer quotes

  • IVA Advice Company
Everything
Review from Monkey, 15-Jun-2009
Overall they impressed us with the whole IVA from start to finish
Review from John jk, 26-Jul-2008
Melanie Giles answered an email query at 1.00am. When most other people would have been in bed, Mela...
Review from Stephen Clarke, 12-Aug-2010
Communication was excellent. Frequent phone calls kept us up to date and put our minds at rest.
Review from Mark, 30-Oct-2007
An incredibly fast turn around from talking to IP to final decision being approved
Review from Mark, 18-Jun-2009

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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  • IVA.com is rated 3.9 on a scale of 5 based on on reviewcentre.com.
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    A useful site that is free to use and full of useful... - by , 01/03/2008
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    The site is a bit cluttered and sometimes hard to navigate around.
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    A useful site that is free to use and full of useful information about IVAs. If you are thinking of doing an IVA then this is a must use site.