Review from Steve (606 views)
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|Review of: IVA Advice Company|
|Review date: 21 May 2010|
|Insolvency Practitioner who handled case: Susan Clay|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 4 days|
|Weeks to IVA proposal after decision made: 2 weeks|
|Weeks to IVA accepted/rejected after decision made: 4 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||10 out of 10|
|Their customer service:||10 out of 10|
|Their speed of response:||10 out of 10|
|Overall Company Rating:||10 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||10 out of 10|
|Overall Insolvency Practitioner Rating:||10 out of 10|
|I work full time and my wife works part time . We have two children and are home owners We owed 80K in the form of loans, cards, over drafts etc . We did owned a second property which was in negative equity and rented out . We struggled to pay all the monthly bills , getting deeper and deeper into debt each month.|
|My interaction with the company:|
|I called the company as I badly needed professional debt managment advice. I spoke to a member of staff who was very supportive and gave me some good early advice. I then sent in forms as requested and had further discussions with a member of staff . All this time staff were supportive and easy to contact. After a time the IVA was accepted.|
|Why I gave the ratings I did:|
|I gave the rating as the staff who handled my case were supportive, helpful , friendly and easy to contact. I knew the members of staff by name and had a single point of contact .|
|One thing they did - which really impressed me:|
|I was able to contact them on a direct telephone line at any time for help and advice with a single point of contact in the office|
|One thing they did - which I felt could be improved:|
|I have just started an IVA and will aim to pay 27% of the total debt.|
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