Review from Angela (1413 views)

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Review of: Guardian (Formerly Grosvenor Ptrs)
Review date: 02 February 2007
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Failed IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 4 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
Im a young person who had a combined debt of 46k, with some equity in the house.
My interaction with the company:
I was reffered to them by Thomas Charles through IVA.co.uk. I had a face to face meeting which was scary but productive. The iva proposal was drawn up and accepted within a few weeks. They have always been friendly and helpfull.
Why I gave the ratings I did:
I rated 10 out of 10 as they are always there to answer my questions and support me through the IVA period.
One thing they did - which really impressed me:
They always know who I am, by name.
One thing they did - which I felt could be improved:
The face to face meeting could have been a little less patrosnising!  
Other points

Community Comments of this review

Quality? Genuine? Date
5 out of 5 5 out of 5 15 February 2007
Comment: thanks you u have really helped me
 
Quality? Genuine? Date
5 out of 5 5 out of 5 02 February 2007
Comment: exaxtly as i found them to be.brilliant
 

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Reviewer quotes

  • Guardian (Formerly Grosvenor Ptrs)
The service I have received has to be classed as outstanding. I cannot remember how many emails I se...
Review from Pete, 29-Jan-2007
Heves, seemed to have worked hard when negioating with the creditors at the meeting.
Review from Karen, 08-Jan-2008
They always know who I am, by name.
Review from Angela, 02-Feb-2007
THE WAY IN WHICH THEY ALWAYS KEPT IN TOUCH WITH ME. NOT ONCE (APART FROM RETURNING PHONECALLS) DID I...
Review from LORRAINE, 01-Apr-2007
Got 84% acceptance on a 28% debt payback
Review from Andy, 11-Sep-2007

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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